Frequently asked cleaning questions.

Based in Pittsburg, we serve Contra Costa and Alameda counties, selected communities in Solano County, and parts of San Joaquin County. Availability depends on location, project size, frequency, access, and scheduling requirements.

Yes. Services include recurring residential cleaning, commercial janitorial service, deep cleaning, move-in and move-out cleaning, property turnovers, real estate cleaning, post-construction cleaning, carpet steam cleaning, and tile and grout cleaning.

Olga’s Cleaning carries general liability insurance and Workers’ Compensation coverage. Bond information is provided when active and appropriate for legitimate vendor review.

Yes. Founder Olga Sanchez Hernandez remains involved in communication, scheduling, supervision, quality control, follow-up, and problem resolution.

Residential service may be scheduled weekly, biweekly meaning every two weeks, monthly, every two or three months, annually, occasionally, or on a customized basis. Availability is confirmed during the estimate.

The checklist depends on the home, service frequency, condition, client priorities, and written agreement. Typical maintenance work may include kitchens, bathrooms, reachable dusting, vacuuming, and floor cleaning.

Deep cleaning provides added attention to buildup, baseboards, fixtures, appliances, cabinets, and detailed dusting when those tasks are included in the estimate.

No. Deposit decisions belong to the landlord or property manager and may involve damage, lease obligations, unpaid balances, and issues unrelated to cleaning.

Yes. We review listing preparation, apartment turnovers, move-in and move-out cleaning, photography preparation, inspection deadlines, and recurring vendor relationships.

Yes. Approved scopes may include construction-dust removal, detailed surfaces, floors, fixtures, cabinets, interior glass, and final presentation cleaning.

Commercial schedules can be customized around access and operating requirements. Evening service is available when staffing and scheduling permit.

Supply responsibilities are confirmed in the estimate or service agreement. Tell us about product preferences, building rules, and consumable-restocking needs.

Short-notice work may be possible when staffing, location, scope, and schedule permit. Same-day service is not guaranteed.

If work included in the agreed scope was missed or completed incorrectly, contact us within the established service policy. We listen, review the concern, and return to correct appropriate in-scope work.

Pricing depends on property size, condition, scope, frequency, access, location, timing, and special requirements. A customized estimate explains what is included.

Yes. A W-9, Certificate of Insurance, Workers’ Compensation documentation, bond information when active, California Department of Industrial Relations Janitorial Registration information, and other approved documents may be provided during legitimate vendor onboarding.

Olga’s Cleaning has served clients since 2014 and is backed by more than 20 years of Olga’s personal cleaning experience.

Olga’s Cleaning can evaluate properties affected by severe buildup, accumulated belongings, long periods without professional cleaning, illness, life transitions, or other sensitive circumstances. This is handled with privacy, respect, and no judgment.